My superpower lies in uniting diverse stakeholders at every step of the user research journey. I excel at cultivating consensus, fostering enthusiastic involvement, and building a powerful legion of user advocates.
What sets me apart is my deep ability to empathize with user and engage stakeholders in highly infectious ways. This unique blend of empathy and stakeholder engagement drives positive change in every organization I work with, making me a catalyst for innovation and customer-centricity.
A bit more about me
What others say about my work
“Zack is a UX super star. His customer-driven insights made an immediate impact on our entire engineering, product and design (EPD) teams. He pairs strong customer empathy with an ability to pinpoint the most important customer problems for the team to go solve. One of my key learnings from working with Zack is how much earlier in the formation of a young EPD team I would invest in a role like his. Save yourself the trouble of trying to find “somebody like Zack” and hire him today - you won’t regret it!”
“Zack is one of the most passionate User Researchers I’ve ever worked with & lucky for us, that passion translated into tangible results on the product team.
His in-depth knowledge and research analysis drove much of our roadmap. I was always impressed by the way he presented his research analysis. It’s one thing to create a document and quite another thing to curate an engaging presentation. His research methods, critical thinking skills & analysis helped our team digest the information and allowed us to take action.”
“I had the pleasure of working closely with Zach as a UX researcher at Flyhomes, and I cannot recommend him highly enough. Zach excelled in conducting contextual research, user interviews, and usability testing for a diverse range of projects. He approached each project with keen attention to detail, ensuring that every aspect of the research process was executed effectively and efficiently. One of his standout qualities is his proactive approach to driving conversations and collaboration across teams.”
“Zack isn’t just good, he is shockingly good. Each time he produced results something about it went above and beyond what I expected — what was shocking was how consistently he did that. He always delivers insights but is extremely proactive, ensuring that those insights have impact. He instinctively knows how to ensure that insights are documented in a digestible way and finds ways to ensure that his work is consumed by incorporating different mediums, message styles, and spotlights within broader company forums.
Zack constantly demonstrated a level of experience and expertise that I have only found in the most seasoned veterans.”
My ‘typical’ process
Every process looks different, depending on time, resources, and more
My education & training
UX Training
User Experience Certificate from UCLA Extension, awarded with distinction.
Top 10% achiever on Interaction Design Foundation, described by Forbes as ‘Ivy League Level education in UX, Product Design or Human-Computer interaction’.
Member of an elite UX service design-intensive from Frank Spillers, one of Interaction Design Foundation’s top experts.
Certificates
Inclusive Design from Frank Spiller’s UX Inner Circle.
Conducting Ethnographic Interviews from Frank Spiller’s UX Inner Circle.
Prototyping Product-Service Systems from Frank Spiller’s UX Inner Circle.
Getting Journey Maps & Personas Right from Frank Spiller’s UX Inner Circle.
Improving Collaboration with UX Teams from Frank Spiller’s UX Inner Circle.
Service Blueprinting from Frank Spiller’s UX Inner Circle.
User Advocacy from Frank Spiller’s UX Inner Circle.
Accessibility: How to Design for All from Interaction Design Foundation.
Gestalt Psychology & Web Design from Interaction Design Foundation.
Research & other training
UX Certificate, March 2020- April 2021 - generative, evaluative, and qualitative research.
Associates in Social Behavioral Studies, 2011 - Course work and ethnographic research.
Project management, 2014 - Market research analysis.
Retail Marketing Strategies, 2015 - Localization strategy and research.
Organizational behavior, 2014 - Course work.
Associates in Humanities, Philosophy & Arts, 2011,
Storytelling & Communications
Bachelor of Arts degree in Film and Electronic Arts, 2016.
Associates in Communication Media Languages, 2011.
Let’s Connect!
Email
Zackdrivesuxinsights@gmail.com
Phone
(562) 336-4225