My superpower lies in uniting diverse stakeholders at every step of the user research journey. I excel at cultivating consensus, fostering enthusiastic involvement, and building a powerful legion of user advocates.
What sets me apart is my deep ability to empathize with user and engage stakeholders in highly infectious ways. This unique blend of empathy and stakeholder engagement drives positive change in every organization I work with, making me a catalyst for innovation and customer-centricity.
A bit more about me
What others say about my work
My ‘typical’ process
Every process looks different, depending on time, resources, and more
My education & training
User Experience Certificate from UCLA Extension, awarded with distinction.
Top 10% achiever on Interaction Design Foundation, described by Forbes as ‘Ivy League Level education in UX, Product Design or Human-Computer interaction’.
Member of an elite UX service design-intensive from Frank Spillers, one of Interaction Design Foundation’s top experts.
Certificates
Inclusive Design from Frank Spiller’s UX Inner Circle.
Conducting Ethnographic Interviews from Frank Spiller’s UX Inner Circle.
Prototyping Product-Service Systems from Frank Spiller’s UX Inner Circle.
Getting Journey Maps & Personas Right from Frank Spiller’s UX Inner Circle.
Improving Collaboration with UX Teams from Frank Spiller’s UX Inner Circle.
Service Blueprinting from Frank Spiller’s UX Inner Circle.
User Advocacy from Frank Spiller’s UX Inner Circle.
Accessibility: How to Design for All from Interaction Design Foundation.
Gestalt Psychology & Web Design from Interaction Design Foundation.
UX Certificate, March 2020- April 2021 - generative, evaluative, and qualitative research.
Associates in Social Behavioral Studies, 2011 - Course work and ethnographic research.
Project management, 2014 - Market research analysis.
Retail Marketing Strategies, 2015 - Localization strategy and research.
Organizational behavior, 2014 - Course work.
Associates in Humanities, Philosophy & Arts, 2011,
Bachelor of Arts degree in Film and Electronic Arts, 2016.
Associates in Communication Media Languages, 2011.
Let’s Connect!
Email
Zackdrivesuxinsights@gmail.com
Phone
(562) 336-4225