My Portfolio
How user discovery & AI led us to changing the home search experience
Recent case studies
(Password required)
April 2023
Led Research Project - stakeholder collaboration, rapid usability testing, card sorting, ideation workshopping, A/B testing.
Discovering users didn’t know they could search for homes on our website
March 2022
Led Research - stakeholder collaboration, logs analysis, client relationship, project management, diary study, walk-the-store interviews, discovery workshop facilitation.
Additional work I’m proud of
Helping volunteer safely deliver food to hungry families during the pandemic
Nov 2021
UXR project I led for a nonprofit - User interviews, Future State User Flows, Usability Tests.
Conducting accessibility research & design for a major conference
March 2021
UXR & design with Code for America - Accessibility, User Research, Conceptual Mapping.
April 2021
A private Initiative with friends - User interviews, Competitive Analysis, Design, NoCode.
Designing a hackathon to address the lack of vaccine registration access
October 2020
Individual Research Project at UCLA - User Research, Interview Protocol, Analysis & Synthesis.
Researching the disconnect between city services & people
Designing an all-in-one gardening app for a busy lifestyle
July 2020
Individual UX Research project at UCLA - Ecosystem Mapping, User Flows, Apple Watch Prototypes.
Designing a car shopping experience for a global pandemic
November 2020
Group Project at UCLA - User Research, Ideation, Service Design, Prototyping.
Let’s Connect!
Email
Zackdrivesuxinsights@gmail.com
Phone
(562) 336-4225